Application Management
We take full ownership of managing your application portfolio, ensuring peak performance, reliability, and security. Our AMS team handles everything from monitoring and incident management to capacity planning and continuous improvement.
What is Application Management?
Application management is end-to-end ownership of your software portfolio ensuring peak performance, reliability, and security. It covers application monitoring, incident and problem management, capacity planning, SLA management, and continuous improvement to keep your entire application ecosystem running optimally.
Engineering Targets
Figures below are the benchmarks we design and test against on this type of build. They are targets, not a warranty — what your platform actually achieves depends on your data, scale and integration surface, and we agree the numbers that matter with you before work starts.
Why This Matters
Software does not stop needing attention once it launches. Someone has to watch it, answer the phone at night, plan capacity and keep releases orderly. Running that in-house means hiring for skills you use intermittently. A managed service gives you defined cover, documented process and one accountable team.
What You Get
Capabilities
Service Desk and Incident Response
A named team taking calls, triaging by severity and driving incidents to resolution, with agreed response targets and escalation paths documented before go-live.
Monitoring and Observability
Dashboards, alerts and distributed tracing tuned to your service levels, so degradation is noticed by us rather than reported by your users.
Release and Change Management
Scheduled releases with change records, approval gates and rollback plans, so production changes are traceable and reversible rather than improvised under pressure.
Capacity and Performance Management
Continuous review of load, growth and headroom across environments, so scaling decisions are planned against trend data instead of triggered by an outage.
Backup, Recovery and Continuity
Tested restore procedures, recovery objectives agreed in writing and periodic failover exercises, so continuity claims rest on rehearsal rather than on documentation.
Service Reporting and Reviews
Monthly reporting on availability, incident trends, backlog and cost, followed by a review with your team where priorities for the next period are agreed.
Our Approach
How We Deliver
Service Transition
We shadow your current operation, capture runbooks and agree service levels first.
Instrumentation
Monitoring, alert thresholds and on-call rotas configured before we take full responsibility.
Steady State Operation
Daily checks, incident handling and scheduled change, reported against agreed service measures.
Continuous Improvement
Recurring incidents traced to root cause and removed, not simply handled faster.
Real-World Applications
Use Cases
Technology Stack
Explore More
Related Services
Web Application Development
Modern, responsive web applications built with cutting-edge technologies.
- Progressive Web Apps (PWA)
- Single Page Applications (SPA)
- Server-side rendering (SSR)
Custom Application Development
Tailored applications designed to automate and optimize your business processes.
- Business process automation
- Custom workflow engines
- Enterprise application development
Application Modernization
Transform legacy applications into modern, cloud-native solutions.
- Legacy to cloud migration
- Monolith to microservices conversion
- UI/UX modernization
Common Questions
Frequently Asked Questions
What is the difference between custom and off-the-shelf software?
Custom software is built specifically for your business processes and scales with you. Off-the-shelf is faster to deploy but requires workarounds. Masarrati builds custom solutions when your needs outgrow generic tools.
How do you handle application modernization?
Masarrati uses a phased approach: assess the current architecture, identify technical debt, create a modernization roadmap, then migrate incrementally — re-platforming, re-architecting, or rebuilding as needed.
Do you build cross-platform mobile applications?
Yes. Masarrati builds native iOS/Android apps and cross-platform apps using React Native and Flutter. The choice depends on performance requirements, budget, and target platforms.
What is your approach to application integration?
Masarrati uses APIs, webhooks, message queues, and ETL pipelines to connect disparate systems. We support REST, GraphQL, gRPC, and enterprise middleware like MuleSoft and Apache Kafka.
How do you ensure application performance at scale?
Through load testing, auto-scaling infrastructure, CDN deployment, database optimization, caching strategies, and continuous performance monitoring with tools like Datadog and New Relic.
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