Travel & Hospitality

Booking engines, property management systems, channel managers, guest experience apps, loyalty platforms, revenue management tools, and real-time inventory systems. Masarrati builds integrated hospitality platforms.

AI enables personalized recommendations, dynamic pricing, chatbot concierge services, predictive demand forecasting, sentiment analysis of reviews, and automated customer support across multiple languages.

Yes. Masarrati integrates with Opera, Cloudbeds, Mews, and other PMS solutions via APIs, plus OTA connections (Booking.com, Expedia) through channel managers for real-time rate and availability sync.

Through auto-scaling cloud infrastructure, CDN distribution, database read replicas, queue-based processing for bookings, and and load testing ahead of peak seasons so capacity is proven before demand arrives.

Guest apps with mobile check-in/check-out, digital keys, in-room controls, local experience recommendations, loyalty point tracking, and real-time communication with hotel staff.

One service holds authoritative availability and every channel reads from it. Allocations, stop-sells and minimum-stay rules are evaluated centrally, and reservations are written with optimistic locking so two simultaneous sales cannot both succeed on the last unit. Channel connectors reconcile on a schedule and raise a discrepancy record when a partner's view drifts. Where a partner enforces its own allotment, the rules are modelled explicitly rather than assumed.

Yes. Display currency, charge currency and settlement currency are separated, with conversion applied at a defined point and the rate stored on the booking for later dispute handling. We integrate acquirers and local payment methods per market, support pre-authorisation and deferred capture for no-show and deposit policies, and design refund paths that match cancellation terms rather than being handled manually.

Air content arrives through several routes: traditional GDS messaging, IATA NDC APIs published by carriers, and aggregator APIs. Each has different schemas, servicing capabilities and settlement paths, so we build an internal offer and order model and map each source into it. Certification and test environments take real calendar time, which we plan for explicitly rather than treating connectivity as a late integration task.

Guest records are modelled with an explicit purpose and retention rule per field, so passport scans, dietary notes and marketing consent are governed differently. Data residency is handled at the storage layer, keeping records in the region where they were collected when law requires it. Access is role-scoped by property and brand, with subject access, correction and erasure requests supported as built-in workflows.