Maintenance & Support
Ensure your software stays performant, secure, and up-to-date with our comprehensive maintenance services. From bug fixes and security patches to performance optimization and feature updates, we provide round-the-clock support to keep your systems running flawlessly.
What is Maintenance & Support?
Software maintenance and support is an ongoing service that keeps applications performant, secure, and up-to-date. It includes 24/7 technical support, proactive monitoring, security patching, performance optimization, bug fixing, and feature enhancements to ensure systems run flawlessly without interruption.
Engineering Targets
Figures below are the benchmarks we design and test against on this type of build. They are targets, not a warranty — what your platform actually achieves depends on your data, scale and integration surface, and we agree the numbers that matter with you before work starts.
Why This Matters
Software decays even when nobody changes it. Dependencies reach end of life, certificates expire, cloud services deprecate APIs, and the engineers who built the system move on. Without a maintenance owner, small issues accumulate until a routine upgrade becomes a rebuild. Planned support keeps that cost predictable and spread across the year.
What You Get
Capabilities
Tiered Support Model
Requests are triaged by severity, with agreed response and resolution targets per tier so a cosmetic defect never competes with an outage.
Proactive Monitoring
Application, infrastructure and error monitoring with alert thresholds tuned to your traffic, so degradation is picked up before users start reporting it.
Security Patching
Dependency scanning, framework upgrades and vulnerability patching run on a scheduled cycle, with urgent fixes handled outside the cycle when severity requires it.
Performance Tuning
Query optimisation, caching, index review and infrastructure right-sizing address slow paths and reduce the hosting bill that the platform has grown into over time.
Continuous Improvement
A share of each monthly allocation goes to small enhancements and technical debt, so the system keeps improving instead of only being kept alive.
Documented Runbooks
Incident procedures, deployment steps and architecture notes are kept current, so support does not depend on one individual remembering how the system behaves.
Our Approach
How We Deliver
Takeover Audit
We review code, infrastructure and open defects before accepting support responsibility
Instrument
Monitoring, alerting and logging are set up so issues surface with context
Operate
Triage, fix and release on an agreed cadence with severity-based response targets
Improve
Monthly review of incidents, performance, cost and the backlog of technical debt
Real-World Applications
Use Cases
Technology Stack
Explore More
Related Services
Strategy Consulting
Tailored IT strategy aligned with your business goals for maximum digital impact.
- Business goal alignment with technology roadmap
- Technology stack assessment and recommendation
- Digital transformation planning
Custom Software Development
Bespoke software solutions engineered to solve your unique business challenges.
- Full-cycle software development
- Requirements analysis and system design
- Agile development methodology
Software Product Development
End-to-end product development from ideation to market launch and beyond.
- Product ideation and validation
- MVP development and rapid prototyping
- User experience design
Common Questions
Frequently Asked Questions
How long does custom software development take?
A typical MVP takes 8-12 weeks. Full enterprise platforms run 4-6 months. Masarrati uses agile sprints with bi-weekly demos so you see progress from week one and can provide feedback early.
What is the cost of custom software development?
Costs depend on complexity, integrations, and team size. A focused MVP typically starts at $30K-$80K, while enterprise platforms range from $100K-$500K+. Masarrati provides detailed estimates after a free discovery session.
Do you offer fixed-price or time-and-materials contracts?
Both. Fixed-price works well for clearly scoped MVPs. Time-and-materials suits evolving projects where requirements may shift. Masarrati also offers dedicated team models for long-term engagements.
Can you take over an existing codebase or legacy system?
Yes. Masarrati regularly onboards legacy systems, conducts code audits, and executes modernization using a strangler fig approach — upgrading incrementally without downtime or disruption to users.
What technologies does Masarrati use for software development?
Masarrati works with React, Next.js, Node.js, Python, Go, Java, AWS, Azure, GCP, Kubernetes, and more. Technology choices are driven by your specific requirements, scalability needs, and team expertise.
How do you ensure code quality and security?
Every project includes automated testing (unit, integration, E2E), code reviews, CI/CD pipelines, static analysis, dependency scanning, and security audits. All projects start with NDA protection.
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