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E-Commerce / Instant Delivery8 months10 engineers

Neo Basket

Instant Grocery & Essentials Delivery Platform

Neo Basket is an instant commerce platform we engineered to deliver groceries and daily essentials within 10–15 minutes of order placement. The system orchestrates a network of dark stores (micro-fulfillment centers), real-time inventory, a fleet of riders with live GPS tracking, and a consumer app that makes the entire experience feel effortless. From product browse to doorstep delivery, every step is optimized for speed — intelligent order batching, predictive stock replenishment, and route optimization keep the promise of instant delivery even during peak demand.

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10 min
Avg Delivery
< 2 min
Pick Time
5K+
SKUs per Store
99.2%
SLA Compliance
Real-time
Inventory Sync
3X
Repeat Orders

The Challenge

What We Faced

The client wanted to enter the instant delivery space in a competitive market where customers expect groceries at their door within minutes, not hours. They needed infrastructure to manage dozens of dark stores with hyperlocal inventory, coordinate a fleet of delivery riders in real time, handle demand surges without stockouts, and provide an app experience smooth enough to convert first-time users into repeat customers — all while keeping unit economics viable at scale.

Our Solution

How We Solved It

We built a three-sided platform: a consumer app for browsing and ordering, a picker app for dark-store staff to fulfill orders in under 2 minutes, and a rider app with turn-by-turn navigation and delivery confirmation. The backend runs an order orchestration engine that assigns each order to the optimal dark store based on stock availability and rider proximity, then batches nearby deliveries for route efficiency. Inventory syncs in real time — every pick, restock, and return updates counts instantly across the system. A demand forecasting module predicts SKU-level needs per store per hour, triggering auto-replenishment from central warehouses. The admin dashboard gives operations teams live visibility into store performance, rider utilization, SLA compliance, and delivery heatmaps.

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RESULTS

Outcomes

Key Results

10–15 minute average delivery time from order to doorstep
Real-time rider GPS tracking with live ETA updates for customers
Dark-store picker app with barcode scanning and sub-2-minute fulfillment
Demand forecasting engine preventing stockouts during peak hours
Dynamic delivery batching and route optimization reducing cost per order
Auto-replenishment triggers from dark stores to central warehouse
Operations dashboard with live SLA monitoring and delivery heatmaps
Referral and loyalty program driving repeat orders
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Technology Stack

React NativeNext.jsTypeScriptNode.jsNestJSPostgreSQLRedisKafkaAWSEKSS3DockerTerraformMapBoxFirebaseStripe
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